Q: What does off-the-rack mean? Do your order any of your gowns?
A: All of our gowns are sold right off the floor and are available to take home today. We do not order any of our gowns new, but this allows us to be able to sell them to you at a discounted price!
Q: Where do you obtain your gowns?
A: We have created many amazing relationships with stores and designers over the years. We purchase floor samples, discontinued styles and overstock from them at a discount and pass the savings on to you!
Q: Do I need to schedule an appointment to shop? How far in advance should I schedule?
A: All of our stores work by appointment in order to give you the most inclusive experience possible. We collaborate with each and every bride and make sure we completely understand you and your style before you walk through the door. Therefore, we highly suggest booking an appointment at least a week in advance, but we can accommodate last minute requests and walk ins if availability permits.
Q: I know bridal gowns are usually final sale, but do you have an exchange policy? How does it work?
A: Believe it or not, we do! We believe that this is a huge decision and a central part of your day. We offer a 14 day exchange period but the gown must remain in store during the exchange period in order to be eligible. If you opt to exchange within the 14 day period, you receive a store credit for your purchase to be used within 30 days. The credit is non transferrable.
For online purchases, we offer returns within 48 hours of receipt. This gives you time to try on and inspect the gown. If you wish to return your gown, please notify us within 48 hours of receipt and use the enclosed return label to ship it back by the next business day.
All Last Chance gowns are final sale.